24/7 Help Desk We are there for you around the clock
Logistics and production software solutions have to deliver top performance, often around the clock in many industries. The ability to deliver at all times as well as production supply/disposal is crucial for business success.
This requires the permanent availability of the SAP applications used. Many companies are therefore faced with the following important questions after a successful SAP implementation:
- How do we ensure maximum availability of the logistics software?
- Do we provide support with our own IT or is external support required?
- Can we cover all the necessary service response times or do we buy them in externally?
Together with our customers, we strive for maximum availability of SAP applications. However, should a fault occur in your system, IGZ Customer Service (ICS) is there to help you - 24 hours a day, 365 days a year if required. You can reach your IGZ service specialist directly via our ICS hotline, who is very familiar with the individual features of your implemented solution and can provide you with targeted advice without any further loss of time.
- ICS hotline, 24/7, 365 days a year
- Immediate help by phone or online access
- Direct contact with our specialists without "routing through"
- Fault processing via online tracking and/or analysis and rectification on site
- Spare parts service, maintenance service, repair service
IGZ Customer Service
