IGZ Customer Service (ICS) Higher availability for your logistics and production

Highest availability of (plant) technology and SAP applications is a central requirement in the areas of Warehousing, Manufacturing, Transportation and Automation.

Many IGZ customers are now placing their SAP solutions for logistics and production in the reliable hands of our IGZ Customer Services (ICS).

Our ICS provides professional 24/7 hotline support in conjunction with high technology integration (PLC, mechanics).

The decisive advantage over "classic service providers" lies in the fact that occurring fault reports are accepted directly by specialists without any time and friction losses (without "through-routing"). Listening, asking, understanding, implementing – the recipe for success of the IGZ Customer Service team.

Convince yourself of the efficiency and get to know "your" service contact personally.

Your advantages at a glance:

  •      24/7, 365 days / year
  •      Direct contact to our specialists
  •      Shortest reaction times
  •      Emergency assistance via telephone or online access through our ICS hotline
  •      On-site service for fast and professional on-site troubleshooting
  •      Documentation of all fault messages and remedies
  •      Online tracking troubleshooting
  •      Customer specific training packages
  •      Spare parts service
  •      Maintenance service
  •      Repair service
  •      Certified SAP services