OnSite service Maximum availability and maintenance by experts on site

A functioning system is of great importance for your business success. When you invest in highly automated systems in logistics and production, you expect them to continue to provide the agreed performance parameters long after the warranty period has expired . To ensure the best possible performance and maximum availability of the (system) technology and SAP logistics applications, professional support is recommended throughout the entire life cycle of your system.
Get professional support and have your logistics systems and SAP solutions serviced on site by a trained IGZ expert team!
Scope of services and all-round service of the OnSite team
This service offer is the long-term deployment of a service team deployed by IGZ for the system support of logistics systems. The team takes over the maintenance of the logistics system for IGZ customers as well as carrying out preventive maintenance and repairs, among other things. You can define the scope of the services individually and determine them together with us. With the all-round service provided by our own on-site team, you can actively guarantee your supply and competitiveness in the long term, especially in times of a shortage of skilled workers. The team is always quickly on the spot when disruptions or temporary downtimes occur. With the IGZ OnSite team, you can be sure of reliable and highly competent support for your intralogistics.

Professional logistics control center
A professional control center is required to monitor and execute the tasks on site. The IGZ Best Practice "Smart Logistics Cockpit" is a proven and proactive system that offers the following benefits:
- Overview of system/order status and KPIs - relevant information at a glance
- Operational control of all processes and employees
- Early response through proactive, automatic alert messages
- Can be configured individually, tailor-made and personalized - 'myCockpit'
- Can also be used on mobile devices - information is always available in real time, wherever you are
You can find more information on our info page on this topic:

IGZ Customer Service